Customer Feedback Made Easy
Free 30-day trial for all plans
$249.95 / month
25 active surveys
15 survey resource groups
500 survey resources
Unlimited web responses
Unlimited phone responses
Full REST API
$99.95 / month
10 active surveys
5 survey resource groups
100 survey resources
7,500 web responses / month
Unlimited phone responses
Full REST API
$39.95 / month
4 active surveys
2 survey resource groups
10 survey resources
2,000 web responses / month
Unlimited phone responses
Full REST API
We also offer a standard plan for $9.95 that includes one survey, 200 monthly web responses, unlimited phone responses and no resources or resource groups.
Click here to see the full feature comparison.
Do I have to sign a contract?
No, there's no contract, and you can cancel at any time.
Can I upgrade my plan?
Yes, upgrade options are presented on your account dashboard. Billing for your new features will be pro-rated for the current billing month.
What's your refund policy?
If you cancel your subscription, your account will remain active until the end of the current billing month, after which you will not be charged again. If you have prepaid telephone funds remaining in your account, you may request a refund, less a $15 processing fee, via our contact page.
How does the free trial work?
After you register for an account, you'll be prompted to sign up for a subscription and enter your payment details. You won't be billed until the end of the trial period.
Can I downgrade my plan?
No, sorry, because internal survey and response metadata differs according to plan tier, we are unable to offer downgrades from one plan to another.
Why do I have to pay for telephone survey responses?
We incur a per-minute cost for handling phone calls and offering related services like transcription, and we have to pass these on.
More questions? Look at our billing FAQ.
Feature Comparison
| Enterprise | Premium | Professional | Standard | |
|---|---|---|---|---|
| Web responses | Unlimited | 7,500 / month | 2,000 / month | 500 / month |
| Phone responses | Unlimited | Unlimited | Unlimited | Unlimited |
| Surveys | 25 | 10 | 4 | 1 |
Resource groups  |
15 | 5 | 2 |  |
| Survey resources |
500 | 100 | 10 | |
| REST API |
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| Transaction support |
Coming Q1 2011 | |
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| Subscription fee | $249.95 / month | $99.95 / month | $39.95 / month | $9.95 / month |
| FREE 30-day trial | |
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| Cost per call | 45¢ for the first 5 questions, 9¢ for each additional question | 45¢ for the first 5 questions, 9¢ for each additional question | 45¢ for the first 5 questions, 9¢ for each additional question | 45¢ for the first 5 questions, 9¢ for each additional question |
| Transcription |
7.5¢ per transcribed answer | 7.5¢ per transcribed answer | 7.5¢ per transcribed answer | 7.5¢ per transcribed answer |
| Sign Up For a Free Trial | Sign Up For a Free Trial | Sign Up For a Free Trial | Sign Up For a Free Trial |