Use Cases
We believe Cognotix is flexible and powerful enough to handle nearly any kind of inbound feedback, but here are some specific examples of areas in which it will work particularly well.
- Quick Service Restaurants and Retail Sales
Management can add the URL and phone number + survey key for a general "how are we doing?" survey to the bottom of sales receipts. Multiple locations can be segmented via survey resource keys so results can be reported per location.
- Service Center
Customers can be e-mailed or mailed the URL and phone number + survey key + survey resource key for a "rate our service" survey after they have an interaction with a service provider. Because each individual service provider has an individual survey resource key, management can easily measure customer satisfaction ratings for each employee.
- Dentists and Doctors
Because a dentist or doctor is typically only involved in a small part of a patient's complete interaction with a practice, he or she may be unable to assess patient satisfaction with the overall experience (ie. wait times, support staff professionalism, etc.). Prominent signage displaying the URL and phone number + survey key for a satisfaction survey could generate significant volumes of actionable feedback.