Phone Help

1. How do I access a survey via telephone?
2. I don't like the robot voice asking questions. Can I record them myself?
3. Tell me more about voice response recording and transcription.
4. How can I check my current account balance?
5. What happens if my account balance reaches $0?
6. Why do I have to pay for telephone survey responses? Why aren't they included in my free trial?
7. What happens if a caller hangs up before finishing my survey?
8. Can I have a dedicated phone number so my customers don't have to use a survey key?

1. How do I access a survey via telephone?

   Dial the survey response phone number shown on your account details page. When prompted for a survey key, either enter the eight-digit survey key or the eight-digit survey key followed by the five-digit survey resource key and press the "#" key on your telephone.

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2. I don't like the robot voice asking questions. Can I record them myself?

   Not yet, but we're hoping to make this feature available soon.

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3. Tell me more about voice response recording and transcription.

   Please look at the Voice Recording and Transcription Help page

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4. How can I check my current account balance?

   Your current account balance is displayed on your dashboard. You will also see a link to add funds to it.

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5. What happens if my account balance reaches $0?

   Callers will be told your survey is currently inactive until add funds to your account balance. Don't worry, we'll send you a low-balance warning e-mail.

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6. Why do I have to pay for telephone survey responses? Why aren't they included in my free trial?

   We incur a per-minute cost for handling phone calls and offering related services like transcription, and we have to pass these on.

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7. What happens if a caller hangs up before finishing my survey?

   Incomplete phone responses are not stored because of their potential to skew your data. Hanging up after a survey has started, however, will still debit from your phone balance.

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8. Can I have a dedicated phone number so my customers don't have to use a survey key?

   Absolutely. We do support dedicated phone numbers, but we have to set them up manually. Please contact us for pricing and more information.

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