Notifications Help
- What kind of response notification options does Cognotix offer?
- How do response notifications work?
- How do I create a new response notification recipient?
- Why do I have to validate my e-mail address and/or mobile phone number?
- How do I create a new response notification?
- How do I manage exisiting response notifications?
- Why can't I have a response notification for a text question?
- How many notifications can I have per survey?
- If I have multiple notifications per survey that target the same recipient, will a response that matches multiple notification rules generate multiple notification e-mails or SMS messages?
- What do notifications cost?
- What kind of response notification options does Cognotix offer?
Cognotix offers two kinds of notifications. The first is called a response notification, which is an e-mail or SMS message delivered to a recipient of your choice whenever a survey response includes an answer that meets one or more pre-specified criteria you select.
The second is called an outbound notification, which is a JSON post to a URL of your choice for every response that is submitted. This notification is part of our REST API and is available in the Professional, Premium and Enterprise plans. Click here to learn more about API outbound notifications.
- How do response notifications work?
When an end user submits a survey response over the web or via the phone, each individual question answer is matched against your list of response notifications. If one or more answers match, the notification will be sent. This allows you to quickly identify and respond to problems.
For example, if you run a restaurant, and you have a question like "will you ever return?" and the customer answers "no," this is probably worth being notified about immediately so you can try to respond to the customer's concerns.
- How do I create a new response notification recipient?
Click the "manage notification recipients" link in the surveys section of your dashboard. On this screen, click the "create new notification recipient" icon to go the create notification recipient screen.
The "create new notification recipient" button looks like this:
On the create notification recipient page you will need to provide a name for the recipient, the recipient's e-mail address and/or mobile phone number. You must also check the boxes to enable e-mail and/or SMS delivery.
Once you click the "create" button, your new recipient will be sent a five-digit verification code to each delivery point. When the recipient receives the verification code(s), you will need to go back to the manage notification recipients screen and click on the "pending" status indicator for each delivery method. This will take you to the recipient confirmation screen where you can input the verification code. Upon successful code validation, the recipient will be enabled to receive notifications.
- Why do I have to validate my e-mail address and/or mobile phone number?
Because you may create multiple recipients other than yourself, we ask you to confirm that the recipients do indeed want to receive notifications. This also guarantees that you have correctly entered your information.
Please note that if you ever update a recipient's e-mail address or mobile phone number, a new verification code will be sent and you will have to reconfirm.
- How do I create a new response notification?
At the bottom of the survey edit screen, you will see a section labeled "notifications." Click the "add a new notification" icon to open the add notification screen.
The "add a new notification" button looks like this:
On the add notification screen, you will see a drop-down menu that lists every pre-defined choice question on your survey with its possible answers. Select the question and answer combination on this menu, and select the notification recipient from the menu below. Once you have made your selections, choose whether you want the recipient to receive e-mail and/or SMS notifications. Note that these choices will not override the recipient's settings, so if a recipient does not have SMS enabled, SMS notifications will not be delivered regardless of what you indicate on the add notification screen.
- How do I manage exisiting response notifications?
You may delete any existing notifications from the notifications list. You cannot edit an existing notification, so if you need to make a change, you must delete and create a new one to replace the previous one.
- Why can't I have a response notification for a text question?
Our system is not currently configured to support this at present, but it is something we are considering adding as a feature in the future.
- How many notifications can I have per survey?
You can configure up to 10 response notifications per survey.
- If I have multiple notifications per survey that target the same recipient, will a response
that matches multiple notification rules generate multiple notification e-mails or SMS messages?
No, a single recipient will receive only one e-mail and/or one SMS per response.
- What do notifications cost?
E-mail notifications are free. SMS notifications cost 3.5¢ per message.