Voice Recording and Transcription Help
- How do I enable voice recording for telephone survey responses?
- How do I enable voice transcription for telephone survey responses?
- How do I listen to the voice recordings?
- How does transcription work?
- How accurate are the voice transcriptions?
- Will I still have access to voice recordings if transcription is enabled?
- How long can a voice response be?
- How do I enable voice recording for telephone survey response
Any text question will automatically be recorded.
- How do I enable voice transcription for telephone survey responses?
Checking the "transcribe voice responses" box on the create and edit survey screens will enable transcription for each text question. Unchecking the box will disable transcription.
- How do I listen to the voice recordings?
Links to voice recordings are included in the survey's CSV data download report?
- How does transcription work?
If you enable transcription for a survey, all questions with a text type will be transcribed by a computer program, and the responses will be included in the survey's CSV data download report.
- How accurate are the voice transcriptions?
Because a computer program transcribes the voice responses, accuracy varies depending on a variety of factors including background noise, caller accent and word choice. We suggest you experiment with the transcription feature before enabling it on a production survey to make sure it meets your expectations.
- Will I still have access to voice recordings if transcription is enabled?
Yes.
- How long can a voice response be?
Cognotix will record up to 55 seconds of the caller's voice. After 55 seconds, the caller will hear a beep, and the survey will move on to the next question or terminate if there is not another question. Recording will also stop after five seconds of silence or if the caller presses the pound (#) button.