Survey Resource Help
- What is a survey resource?
- How are survey responses tracked by resource?
- How do I manage survey resources?
- What if I need to track more survey resources than the listed plans allow?
- What is a survey resource?
A survey resource is something specific for which you want to collect feedback. It could be a location, a department or even an individual employee. You can store up to 10 fields of information on a survey resource record.
- How are survey responses tracked by resource?
When a survey is accessed over the phone or web with a survey key plus a resource key, the resource key is stored with the response, and all of the resource's fields are available in the survey's CSV download. A survey's multiple-choice response report will also tabulate question answers by resource name.
- How do I manage survey resources?
Click the "manage survey resouces" link on your dashboard to go to the survey resource management page.
Once you are on the main survey resources page, you can create a new survey resource by clicking the "create" button. You can delete or edit existing resources by clicking their "delete" or "edit" buttons.
The "create" button looks like this:
The "edit" button looks like this:
The "delete" button looks like this:
Please note you can only create a new survey resource if you have already created a survey resource group.
- What if I need to track more survey resources than the listed plans allow?
We'll be happy to work with you to come up with a custom plan to meet your needs. Please contact us for more information on custom plans.