Help
For general questions, please view our Frequently Asked Questions (FAQ) below.
For specific questions or help getting started, please check the topics on the left-hand menu.
To learn about the Cognotix REST API, please take a look at our REST API overview.
For anything not covered here, or if you just need some extra help, please send us an e-mail via our contact page, and we'll get back to you as soon as possible.
Frequently Asked Questions
- Do you integrate with other systems like Microsoft Dynamics CRM or Salesforce.com?
- Who should use this?
- Can I see a demo?
- I experienced an error. What should I do?
- Can multiple people within my organization access and manage our account?
- Is my data secure?
- What about backups?
- What if I have a question that's not covered in the help sections?
- Do you integrate with other systems like Microsoft Dynamics CRM or Salesforce.com?
Not yet, but you can use our API to put together your own integration right now. We do expect to offer integration with Microsoft Dynamics CRM as part of our transactional survey offering when we release it in Q1 2011.
- Who should use this?
Everybody, naturally. Seriously though, we've positioned it to best serve the needs of small and mid-sized businesses that are looking for an affordable and easily managed system to collect structured feedback from their customers. Please look at our page of use cases for more details.
- Can I see a demo?
Because we offer a free 30-day trial, we don't have a demo login to show the management system, but we do have a survey you can take to see the customer-facing side of things.
Here's a link to a demo survey http://www.cognotix.com/92171418. The same survey can be accessed on the phone by calling (888) 418-5750 and entering 92171418 as the survey key.
- I experienced an error. What should I do?
Please let us know via our contact page.
- Can multiple people within my organization access and manage our account?
Sorry, no, our system currently doesn't allow more than one user per organization. This is something we're considering changing.
- Is my data secure?
Yes, we use SSL encryption to protect your data in transit, and we use best-practice programming, database management and network security techniques to make sure your data is protected on our servers.
- What about backups?
As part of our commitment to reliability, we regularly take backups all our systems so we can quickly get back up and running in the event of a system crash.
- What if I have a question that's not covered in the help sections?
Please let us know via our contact page, and we'll get back to you as soon as possible.